Frequently Asked Questions

No. Aurion Hosting does not offer refunds. All purchases are final. By placing an order you agree to our Terms of Service, which state that we do not provide refunds for any services, including but not limited to partial months, setup fees, or unused time. We recommend choosing a plan carefully and using our support team if you have questions before ordering.

We accept major credit and debit cards (Visa, Mastercard), PayPal, and in some cases cryptocurrency. Payment is processed through our secure billing system. All prices are in EUR unless stated otherwise.

Services are billed in advance (monthly or annually depending on the product). You can cancel at any time from your billing panel; the service will remain active until the end of the current billing period. We do not prorate or refund unused time after cancellation.

We do not offer a free trial or money-back guarantee. Our Terms of Service clearly state that all sales are final and no refunds will be issued. If you are unsure, please contact our support team before purchasing.

No. The price you see on the product page is the price you pay — no setup fees, no hidden charges. Taxes may apply depending on your country of residence; these are shown clearly at checkout.

Most services support monthly billing. Some products (like domains or longer-term plans) are billed annually. Your chosen billing cycle is displayed at checkout.

We aim for 99.99% uptime on our infrastructure. Scheduled maintenance is announced in advance when possible. We do not compensate for downtime unless otherwise stated in a specific SLA for enterprise plans.

Our primary datacenters are located in Romania, Germany and Austria. This ensures low latency across Europe and redundancy between locations. Specific location per product is displayed at checkout.

Our game hosting and VPS platforms run on modern AMD Ryzen 9 / EPYC and Intel Xeon Gold / Core i7 CPUs with DDR5 memory and NVMe SSD storage. Storage VPS plans use large SATA disks for archives and backups.

Yes. Upgrades and downgrades can be requested through the billing panel. Upgrades may take effect immediately; downgrades usually apply at the next billing cycle. No refund or credit is given for the difference when downgrading.

Yes. Our game and VPS hosting includes DDoS mitigation (e.g. DataForest or similar). This does not guarantee 100% protection in all scenarios; see our Terms of Service for limitations of liability.

Most services are provisioned automatically within seconds after a successful payment. In rare cases (custom configurations, manual fraud checks), setup may take a few minutes.

Automated backups are included on eligible game hosting and web hosting plans. For VPS, you can create manual snapshots from the panel; check the specific plan page for details.

We support Minecraft (Paper/Spigot/Forge/Fabric/modpacks), Rust, FiveM, MTA:SA, CS:GO/CS2, Unturned, Hytale and more. Check our Game Hosting page for the full list.

Yes. All game hosting plans include full access to the server files through the Pterodactyl panel (console, SFTP, file manager). You can install plugins, mods, modpacks and custom configurations freely.

Yes. Our Minecraft servers support Forge, Fabric and most CurseForge modpacks. We recommend picking a plan with at least 6 GB RAM for modded gameplay.

We use Pterodactyl — a modern, open-source game server panel with console access, a file manager, schedules, sub-users, backups and SFTP.

Yes. All web hosting plans include a free SSL certificate so your site is served over HTTPS by default.

Yes. Most TLDs can be transferred. You will need the EPP/authorization code from your current registrar. Some domains may have transfer restrictions — contact support if unsure.

Basic email functionality is available on select hosting plans. For dedicated email hosting, please contact our support team.

The number of websites you can host depends on your plan's resources. Check each plan's feature list on the Web Hosting page for details.

Support is provided via our billing panel (tickets) and Discord. We do not offer support by phone. Response times vary; we strive to answer tickets as quickly as possible. Please have your client details ready when opening a ticket.

Yes. Open a support ticket explaining what you need to migrate (game server files, websites, databases) and our team will guide you through the process.

Our team is online 24/7 and we aim to respond to tickets within minutes during peak hours. Complex issues may take longer to fully resolve.